This Refund Policy applies to memberships and digital research products purchased from SKYSTAR ADVISORY LIMITED (“SkyStar”).
Nothing in this Policy limits any rights or remedies that cannot lawfully be excluded under applicable law.
Memberships
Membership fees are generally non-refundable once membership access has been activated.
SkyStar memberships do not automatically renew by default. Where a member has expressly enabled automatic renewal, it may be disabled before the next renewal date.
Disabling automatic renewal does not affect access during the current paid membership period and does not ordinarily result in a refund for that period.
If you experience a duplicate charge, billing error or a technical issue attributable to SkyStar that prevents access to the membership service and cannot reasonably be resolved, please contact us for assistance.
Further information regarding membership access, renewal and expiry is available in our Membership Policy.
Premium Research and Other Digital Purchases
Due to the digital nature of our research products, purchases of Premium Research and other separately purchased digital content are generally non-refundable once the product has been made available for access through My Library, download or another applicable delivery method.
A refund or other appropriate remedy may be considered where:
- a duplicate charge has occurred;
- the wrong product was supplied;
- the purchased product materially differs from the product identified at the time of purchase;
- a technical issue attributable to SkyStar prevents access and cannot reasonably be resolved; or
- a refund is required under applicable law.
A change of mind after digital content has been delivered will not ordinarily qualify for a refund.
Before Digital Delivery
Where a separately purchased digital product has not yet been made available or delivered, you may contact us to request cancellation.
Whether cancellation is possible will depend on the status and nature of the order.
Custom Research
Custom Research and other bespoke services are governed by the payment, cancellation and termination provisions contained in the relevant proposal, engagement letter, statement of work or other agreement.
This Refund Policy does not override those engagement-specific terms.
Processing Approved Refunds
Where a refund is approved, it will generally be returned through the original payment method where reasonably practicable.
Processing times may depend on the relevant payment provider or financial institution.
Contact
For refund or billing enquiries, please contact us through our Contact Us page and provide sufficient information to identify the relevant account or transaction.